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Frequently Asked Questions

Norway Excursions AS - Inspired by Experience

I travel on a cruise ship. Will I be back in time for the ship’s departure?

Yes, absolutely. We have a back-in-time guarantee for guests travelling on cruise ships. To this end, we kindly ask you to fill in the name of your ship during the booking procedure.

I travel on the Hurtigruten Coastal Steamer. Are your tours suited for me?

That depends on the date of your arrival, and the kind of tour you are looking for. We kindly ask you to contact us per e-mail with specifics.

I travel on a cruise ship. What happens if the ship decides to cancel a port call due to, for example, bad weather?

Rest assured that in such cases, you are entitled to a full refund.

Do you pick up passengers at the Cruise Terminal?

Yes, we always have staff (wearing bright yellow jackets with our company logo) ready to welcome our guests on the Cruise Terminal, just outside the security gates. Our buses will be parked on the Terminal, or as close by, always within walking distance.

I will be staying at a hotel/AirBnb, where do I find the meeting point?

Our staff (wearing bright yellow jackets with our company logo) will be just outside the security gates of the Cruise Terminal. Our buses will also be parked on the Terminal, or as close by, always within walking distance. The address of each meeting point can be found on our website under “Contact Us”.

Where is your meeting point? How do I find you?

Our staff members (wearing bright yellow jackets with our company logo) will be waiting just outside the security gates of the Cruise Terminal, carrying the logo of Norway Excursions. Our vehicles also carry the logo of Norway Excursions. Should you not see our staff members on the pier immediately, rest assured that they will at the meeting point at least 30 minutes before the scheduled departure of the tour.

Can I reserve a seat now and pay upon arrival?

We always ask our guests to pay in advance/upon booking. Tickets can also be purchased on the spot if there are available seats on the day of the excursion. However, our excursions tend to sell out and unless you have booked in advance, availability cannot be guaranteed. Please note that any promotional offers or discounts are not applicable to sales on the spot.

We would like to book a Private Tour. Do I have to pay the full amount at once or can it be split?

It is possible to pay the full amount at once. If preferred, it is also possible have each couple/participant of your group pay their own share. Should you prefer to split the payment, we kindly ask you to contact us and we will follow up accordingly.

What happens if I don’t find you/make it to the bus in time?

We kindly ask you to contact us by phone in such cases. The phone number can be found on your ticket or our website. However, rest assured that we do not start a tour without going through our guest list. If anyone is missing, we will also try to call/contact them, using the contact information provided during booking. Please make sure to enter a phone number you can be reached on, with the correct country code.

I have dietary restrictions. Can I still have lunch on your tours?

In most cases, yes. We will always do our very best to accommodate guests with food allergies or restricted diets due to religious or other reasons. We kindly ask you to make a mention of your dietary restrictions during booking, or to send us an e-mail to inquire about your specific wishes.

How big are your groups and what type of vehicle do you use?

The size of our groups depends on the number of bookings we get for a given tour. We do adapt the size of the vehicle to the final number of participating guests. If a small group/vehicle is important for you, we can also gladly arrange a private tour for you.

I use a wheelchair. Can I still join your tours?

We always strive to welcome guests with mobility- or other issues. We kindly ask you to contact us via e-mail to discuss the specifics.

I see you charge in EURO. Can I pay in my own currency?

It is possible to pay in the currency that is related to your credit card. When you arrive on the payment page, you can select that option. We always recommend using our default setting. For live currency rates you can visit www.xe.com.
NB: When it comes to foreign currencies, your bank might charge a fee. For more information, we kindly ask you to contact your bank directly.

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Unique moments with Norway Excursions

Reviews from our Guests

#1 of 16 tours in Alesund and #16 of 241 tours in Western Norway

Do you have a Question for us?

If you have any questions or wish to receive further information, please contact us.
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