Termini e Condizioni - Norway Excursions

 

Termini E Condizioni

I pagamenti con carta di credito sono raccolti da Trekksoft AG che agisce come un agente autorizzato di Norway Excursions AS. Successivamente, Trekksoft AG apparirà come NORWAY EXC sulla vostra dichiarazione della carta di credito.

Il dominio in cui è possibile inserire ed elaborare il pagamento è di proprietà ed è gestito da TrekkSoft AG.

Important information to Norway Excursions AS customers.

Overview

To avoid confusion by complex translations the terms and conditions on our website are only offered in English. In case of doubt, we recommend you to use Google Translate or to contact us directly by contacting our Data Protection Officer (DPO) Anita Bertens.

This website is operated by Norway Excursions AS. Throughout this site, the terms “we”, “us” and “our” refer to Norway Excursions AS. Also throughout this site, the terms “you” and “your” refer to all of our private/business customers, consisting of a company/ groups/ parties/ individuals (traveling to Norway, within Norway or from outside of Norway). We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services we provide. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to our website www.norwayexcursions.com shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on our website. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service we provide, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

We reserve the right to refuse service to anyone for any reason at any time.

Section 1 – Modifications to the service and prices

Prices for our excursions are subject to change without notice.

We reserve the right at any time to modify or discontinue the service we provide (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change or discontinuance of the service we provide.

Section 2 - When booking an excursion

We cannot guarantee available seats on excursions unless they have been booked/reserved at least 24 hours before the excursion is scheduled to depart. Excursions with a departure time of 13:00 or later have to be booked before 13:00 the day before.

We kindly ask you that, when booking an excursion with us, to always inform us about any special needs. For example: allergies, gluten free meals, wheelchairs etc. There may be additional costs in such cases, therefore we ask you to contact us for further information.

We reserve the right to adjust transportation to the size of the group.

For individual bookings: When booking an excursion with us through our webstore, the full amount has to be paid in advance upon booking by the customer. Be advised, first and last paragraph in section 2 and our cancelation policy in section 8, when booking with short notice. The option for pre-bookings is not being used by us.

For tour operators: please contact our booking office for (group) bookings and payment conditions.

For bookings in less than 24 hours before departure of the actual excursion please fill out the online request form or contact our booking office.

Section 3 - What our excursions include & exclude

Tour descriptions are sent to you after booking your excursion with us. In our tour description is stated what is included in each excursion.

All excursions include admissions to the venues mentioned in the tour description. Excursions also include guiding and transportation when applicable with a full size coach or a mini bus, depending on the amount of participating guests.

The option of adding lunch to a tour is only possible on full day excursions.

Section 4 - Guided Tours

We will at all times try to provide excursions in the desired language. However, should the online bookings turn out to be low, we reserve the right to guide in English. In such cases we will always provide a multi-lingual guide.

For excursions guided exclusively in one of the following languages, please fill out our online request form: German, French, Dutch, Spanish and Italian.

For excursions guided in a different language than the above mentioned languages (for example Russian, Japanese, Mandarin etc.), please fill out the request form instead of booking online.

Section 5 - Be prepared for all weather conditions

We focus on putting a smile on all of our customer’s faces during and at the end of each excursion. Even though that is our aim, experience has taught us that people might end up slightly disappointed with their excursion when they have not been advised regarding appropriate clothing.

On hikes we advise you to be well prepared for everything. Bring hiking boots & warm clothing, for example a warm jacket and even rain gear if necessary.

Also on coach excursions we advise you to be prepared for everything. It might be warm and sunny when departing from the meeting point, but the weather in Norway can change rapidly. Especially when traveling up the mountains, where it can get windy and cold. Bring light appropriate shoe wear and warm clothing and even rain gear if necessary.

In case of doubt, please feel free to contact our booking office for further information.

Section 6 - We care about our environment

We kindly ask you to respect our beautiful earth. Please throw all garbage in trash cans or trash bags located on our supplier’s coaches. All coaches will be equipped with trash bags on the side of each row, so kindly help us by using those bags for all trash while traveling on our excursions. Please do not hesitate to talk to/inform our guide or the driver if anything is out of place regarding this issue.

Section 7 - Liabilities before/during/after excursions

At all-time we reserve the right to change or adapt, if necessary, tour descriptions, departure times or the general routes. These changes can be necessary due to factors that cannot be controlled by us or our suppliers. We are not liable to any kind of factors that are suitable under the term “Force Majeure”. Factors that cannot be controlled by us are for example avalanches, accidents, injuries, strikes etc. We do not accept any liability to any kind of financial damages that may occur to you due to these factors with possible late arrivals as a result. Therefore you are fully responsible for all financial damages due to these uncontrollable factors.

Any damage to clothing (such as shoe wear, jacket and etc.) or personal belongings (such as camera, smartphones and etc.) during the excursion is on your own responsibility. Claims will not be accepted by us.

If any belongings are lost/missing after an excursion, we recommend you to let us know as soon as possible by calling us at (+47)92272247 / (+45)65744255 or by sending us a request online. By contacting us, we can contact our suppliers/partners to see if we can locate the missing item. Again, you are responsible for your own clothing and personal belongings at all times.

We advise you to be fully prepared by arranging a travel insurance before domestic/international traveling.

Section 8 - Cancellation of excursions

Standard/Scheduled Bus, Walk and Hike Tours:

All standard/scheduled Bus, Walk and Hike Tours are non-refundable. This includes if a ship cancels a port call, due to which you will not be able to go on your booked excursion, unless you have purchased the "Tour Insurance". We recommend all our customers to purchase the "Tour Insurance" add-on option. More info about this option can be found here below in "Section 9 - Tour Insurance".

In case we are forced to cancel your excursion, you are entitled to a full refund including the "Tour Insurance".

Private Bus, Walk and Hike Tours:

A “Tour Insurance” of 5% of the total amount is included in the package price. More info about can be found here below in "Section 9 - Tour Insurance".

In case we are forced to cancel your excursion, you are entitled to a full refund including the "Tour Insurance" of 5%.

Tromsø Northern Lights Tour:

  • The "Tour Insurance" add-on is not applicable to the Tromsø Northern Lights Tour.
  • When cancelling at least seven calendar days before the date of the booked tour, we will refund 100% of the total amount for the group/party.
  • When cancelling between two and six calendar days before the date of the booked tour, we will refund 50% of the total amount for the group/party.
  • When cancelling within less than two calendar days before the date of the booked tour, there is no refund.
  • Not showing up at the meeting point means no refund.
  • We reserve the right to cancel excursions due to low participation or extreme weather conditions.
  • In case we are forced to cancel your excursion, you are entitled to a full refund.

Sea Kayak, SUP and Bike tours:

All tours that include kayaking, Stand-up paddling and Biking have their own cancellation policies through our partner, see here.

Section 9 - Tour Insurance optional add-on for Standard/Scheduled Tours

We strongly recommend all our customers to book our "Tour Insurance" to ensure a refund, since a ticket and lunch (if applicable) are not refundable unless you book this option.

  • The "Tour Insurance" option is in all cases a non-refundable add-on
  • This add-on cannot be booked after the purchase of your tour(s)
  • The "Tour Insurance" is only valid for one tour. This means that, when booking multiple tours, we recommend our customers to book an additional "Tour Insurance"
  • The "Tour Insurance" add-on is not applicable to the Tromsø Northern Lights Tour

The “Tour Insurance” is already automatically included in the price for all Private Tours.

Section 10 - Refund after Cancellation

Cancellation by Customer, Standard/Scheduled Tours where the Tour Insurance Add-On is added:

  • 100% refund of your ticket and lunch (if applicable) when cancelling within 3 days before the date of the tour
  • 75% refund of ticket and lunch (if applicable) when cancelling within 2 days before the date of the tour
  • 50% refund of ticket and lunch (if applicable) when cancelling within 24 hours before the date of the tour
  • No refund of ticket and lunch (if applicable) within less than 24 hours before the date of the tour

Standard/Scheduled Tours booked without the “Tour Insurance” are non-refundable.

Cancellation by Customer, Private Tours:

  • 95% refund of your ticket and lunch (if applicable) when cancelling within 3 days before the date of the tour
  • 75% refund of ticket and lunch (if applicable) when cancelling within 2 days before the date of the tour
  • 50% refund of ticket and lunch (if applicable) when cancelling within 24 hours before the date of the tour
  • No refund of ticket and lunch (if applicable) within less than 24 hours before the date of the tour

The “Tour Insurance” is 5% of the price of a private tour and is automatically included in the price. This percentage is non-refundable.

Cruise Ship Passengers, Cancellation of port call: Standard/Scheduled Tours: 

  • 100% refund of ticket and lunch (if applicable) in case of a cancellation of a port call, “Tour Insurance” is non-refundable

Private Tours: 

  • 95% refund of ticket and lunch (if applicable) in case of a cancellation of a port call, 5% “Tour Insurance” (automatically included in the price) is non-refundable

Section 11 - Infant/Child/Youth

We also welcome infants, children and youth on our excursions and therefore we offer the following:

  • Infant, age 0-2 yrs - Free of charge when traveling with adults on the same excursion
  • Child, age 3-11 yrs - 50% discount on ticket and "Tour Insurance" when traveling with adults on the same excursion
  • Youth, age 12-17 yrs - 25% discount on ticket and "Tour Insurance" when traveling with adults on the same excursion

We reserve the right to verify the ages of children/youth before departure of the excursion and kindly ask you to be prepared for that.

Section 12 – Personal information

Your submission of personal information through our website is governed by our Privacy Policy. Please go to the tab “Privacy Policy” for further information.

Section 13 – Promotional offers / Discount codes

Occasionally we run promotional offers / Discount codes through a pop-up on our website, social media or through our newsletter. Our promotional offers / Discount codes always have a time limit, which is always stated in offer. Promotional offers / Discount codes cannot be added to a booking after a purchase. If you encounter any difficulties applying a discount to your purchase, we recommend you always to contact us before finalizing your purchase.

Terms and Conditions updated

18. January 2016

20. April 2016 - Phone numbers updated

30. April 2016 - Prices and discounts for children updated

03. October 2016 - Cancellation of excursions adjusted

01. November 2016 - New prices

05. January 2017 - Payment conditions adjusted

27. October 2017 - "Section 9 - Children/Youth" changed to Section 11 and "Section 10 - Personal information" changed to Section 12

27. October 2017 - Section 11 Children/Youth - Infant ages changed from 0-5 to 0-2 and Child ages changed from 6-11 to 3-11

27. October 2017 - "Section 9 - Tour Insurance optional add-on" and "Section 10 - Other optional add-ons" are new Sections

27. October 2017 - "Section 8 - Cancellation of excursions" was adjusted to be able to offer our customers much lower price then ever before and instead the new optional add-on "Tour Insurance" was added to replace the old cancellation policy

9. November 2017 - Correction regarding lunch

1. January 2018 - Updated cancellation policy Sections 8 - 9 - 10

14. May 2018 - "Section 13 - Promotional offers / Discount codes" added to Terms and Conditions

 

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